Sunday, January 4, 2015

VoIP in 2015: What to Watch Out For

As 2014 comes to a close, we look back to a great year in telecommunications and ask: can things be any better? The answer is a resounding yes!

By the looks of it, VoIP is hardly done with spearheading all the wonderful changes we have been enjoying, in terms of call quality, ease of installation and management, unified communications, and affordability. The industry is still on the cusp of really exploding and taking over telecommunications as we know it! Here are some of what we see happening in VoIP in 2015.

VoIP on the Cloud
There will be a massive move to the clouds. Cloud hosted VoIP is the more affordable option, especially for small- and medium-sized that have just decided to give VoIP a try. There are a lot of benefits in switching to VoIP. However, installation and technology management are the immediate issues for companies that do not have huge budgets for telecommunications.

Cloud-hosted VoIP is not just about affordability. Companies also benefit from the ease and speed of transition. Maintenance and technology management are also handled by the service provider, which takes off the burden and cost of premises-based telecommunications that requires expensive hardware and a dedicated team managing them.

At the same time, you benefit from scalability, integration with other communications platforms (unified communication) through your data network, and reliability.

So, in 2015, don't be surprised when more businesses make the switch. As the services and driving technologies of cloud-hosted VoIP improve, moving toward this is the best choice for VoIP newcomers and old-time VoIP users.

Cloud Platform Integration
The VoIP trend toward the cloud will also lead to increased integration with other applications on the cloud. This is a natural course in business VoIP. There are many possibilities in the integration of other data-centric technologies with digital communications. We are now seeing this in cloud-hosted CRM and productivity software.

Mobile VoIP
Mobile VoIP has also made headway in 2014, and will continue to be a major force in the industry. The driving force here seems to be the rising use of mobile gadgets (corporate property or BYOD aka bring your own device) within the work setting. With increased mobility through mobile devices, it is a productivity ideal to have essential members of the organization reachable even when not within the office premises.

Through mobile VoIP, this is made possible through VoIP applications. As the rest of the apps on your phone, coordinating between team members and partners then becomes a function done within your data network, separate from mobile voice.

With increasing availability of Wi-Fi and the decreasing cost of data services, this will be utilized more by organizations in 2015

VoIP Security Threats
And as with any online technology that is becoming increasingly popular, VoIP is now a target of malicious attacks. This ranges from the usual theft of service and the more vicious denial of service to malware and call interception.

There are vulnerabilities within the technology that require diligent monitoring from third party services, such as VoIP Spear. You need to monitor the different performance parameters in order to pinpoint lags in quality that might be from attacks.

VoIP Spear
The trend toward hosted VoIP pinpoints an increasing need for third party services that provide back-end analytics. The advantage of VoIP Spear is the ease and cost of implementation, management and maintenance. It is reliable service that provides regular reports and alerts when something is off. The service is perfect for businesses, regardless of size, that require consistent quality performance from their phone system.

In 2015, there's a lot more in store for VoIP Spear users. They can look forward to a new year of excellent VoIP testing and monitoring. Check out their website: