Telecommuting Basics

Are you thinking about working from home, part-time or full-time? Here are some basics that you need to have. Telecommuting can change your life positively, and give you more work-life balance. But, before this happens, you have to have the proper setup. Here are a few things to start with.

1. Make sure you've got reliable network connection: One of the foremost requirements of working from home is that you are able to stay connected with your office and your partners. This has to do with your accessibility and basically your ability to do work like you would in an office. You need to access databases, shared work space, as well as your voice calls (via VoIP). You cannot make do with intermittently "OK" connections. Remember that people need to get in touch with you too. It is not just about connections that you can make do with.

2. Implement checks / monitors: Like a real office, you need to stay on top of systems you rely on, such as your network and VoIP. There are a good number of monitoring companies out there. Your best bet is VoIP Spear, which offers trial accounts and affordable service packages depending on the size of your organization. 

With 24/7/365 monitoring, you ensure that your system's performance is at par with your goal of always being available/accessible even when you work from home. If it's not, you can do something about it immediately.

3. Go to the cloud: Cloud computing has made working from anywhere easier and more efficient. Applications and files can be centrally located in the cloud servers. You can access this from anywhere, as long as you have secure internet access.

Having your files on cloud servers also makes collaboration with your co-workers and partners easier. You can conduct meetings, view, share, and revise files using the same platform, as well as access files, databases and such.

At the very least, you get the peace of mind knowing that all you latest files are secure in one location. In case of networking emergencies and you happen to lose connection, the office can continue to function with your data hosted in the cloud.

4. Create a conducive work space: While it is tempting to conjure images of you working from bed or the kitchen table as you telecommute, this is not really ideal. The bed is associated with sleep; while the kitchen table is associate with food and family time. These aren't space where you're supposed to be doing hard work. Plus, in all likelihood, you will run into distractions while in this space. It could be in the form of a family member, or cooking that needs to be done.

When you work from home, it is ideal to designate a space where you can have some privacy and place to work. Locate a corner or room where there's little "traffic." If this has a work desk and a comfortable chair, then great!

Once you've designated a space, meet with your family member or housemates. Tell them about the work that you need to do from home, and how you need a conducive environment. Ask that they respect your isolation when you spend time in your work space.

For your part, make sure to schedule ample time to spend working in your space. Be conscious of possible distractions and limit the "little extras" (such as indulging in an afternoon nap or playing online games) that have become so doable when you allow it.

5. Have a plan: Another must-have when you want to do effective telecommuting is a plan. This includes a daily to-do list, as well as weekly deliverables and work schedules. This may sound off tangent to the common idea of how it is to work from home -- freedom, free time and all that. The reality is that you need a plan more when you telecommute. You will be faced with too many distractions, such that you really need to decide on what you should be doing at each exact moment and sticking to this decision.

6. Have discipline: When you have everything set up, don't forget to add in some discipline. This goes a long way when you face the myriad of temptations typically faced by someone telecommuting. There is always room for distractions, of course. It is one of the fun things about working from home. But, after you allow yourself a little indulgence, always go back to your scheduled work. This is the only way you can get things done while telecommuting.

Why Businesses Need Mobile VoIP

There are several good reasons why your company should take advantage of mobile VoIP. This is not just a matter of keeping up with what's popular or current. Mobile VoIP is about enabling your partners and employees with what is perhaps the best telecommunications tool around.

What exactly are the benefits of mobile VoIP? Here's the short-list.

Connectivity: Probably the most important aspect of VoIP – mobile or otherwise – is the unparalleled connectivity you get to enjoy. Anywhere you are, in or out of your office, you can remain connected and collaborating with your co-workers and partners. You can be on a business trip somewhere and still make meetings at your home office through VoIP. You just need to make sure you have access to a Wi-Fi network so you can keep your costs low.

Cooperation: Mobile VoIP is a great way to keep your staff working together. Through mobile applications that integrate connectivity and function, you can attend meetings, share documents, chat and collaborate as needed. You can also gain access to data centers to manage databases and such.

Usage control: Mobile VoIP allows you to take control of all your communications. Your voice mail, data collaborations, emails and all else can be accessible through one interface while you're mobile. That's a lot of power in such a small convenient device.

Presence: While on the go, your workforce can stay connected and working together. This is crucial when you want to grow your business. By taking advantage of the perks of VoIP, people can stay connected wherever they are – all while spending pretty much the same for communications. There are no long distance or roaming costs to worry about.

Reduced Cost: Of course, you can't ignore the tremendously slashed down prices available via VoIP. When you equip yourself with mobile VoIP, you reduce communications costs that you'd otherwise incur from long distance calls and the like.

When you do use mobile VoIP, it is important to ensure that your VoIP works 99% of the time. It is useless to go mobile and not have your phone network deliver good service. You can't stay connected if your service provider is bad in the first place.

You can do this with services like VoIP Spear, which monitors your phone service 24/7. You get to know problem areas before they affect your day-to-day. The service monitors key factors in VoIP quality, such as jitter, packet loss and latency.

The Best Mobile VoIP Tools for Business

One of the perks of switching to VoIP is the viability of working efficiently outside your office. You can be on the go, and still be reachable and “fully-functional.” You have access to data and can integrate with the office work flow remotely.

To do this, you need the help of reliable mobile VoIP apps. There are several options when it comes to this, varying in terms of simplicity and features. When you select one for your “official” use, choose one based on the tasks that you need accomplished while on the go. If you think that you need to rely on your mobile VoIP tool for long periods of time and for a lot of tasks, get the feature-rich ones, even when you have to pay for it.

Here are some of the best mobile VoIP tools that you should try:

Skype: Of course, Skype is on this list. As one of the pioneers in free VoIP, Skype has endured the rapid growth of the industry. It still offers free VoIP, on mobile or for your desktop, which comes with chat. Plus, it offers business VoIP options for those who want more powerful and dedicated service.

Skype remains one of the more useful apps that you should download to your phone. Many users who have paid VoIP accounts elsewhere retain their Skype account because of the big number of users still on Skype. It is a guaranteed way of linking up with new partners and prospective clients.

Fring: The great thing about Fring is that it tries to be your mobile communication hub. It has features that allow you to integrate mobile calls, chats, social media and email, all in one place. That's a lot of power for a free app. Get Fring if you want convenience in your mobile communications.

Vopium: This is another free VoIP app that works well with an account with Vopium. The features are basic. You can make calls at slashed down rates. When there's wi-fi, calls and roaming are free. Apart from being a mobile app, you can also install the app on your desktop.

Truphone: Truphone is similar to Vopium such that its defining feature is the ability to make long distance calls at discounted rates. The call quality is better though. And it is rated more highly by its users.

Nimbuzz: This is a nimble little app that can be installed in different devices, from phones to desktops. It is also very powerful. It offers several VoIP options. Plus, you ca integrate the app with several chat services. It then becomes a one-stop mobile shop, where you can keep in touch with your clients and partners on the go.

Beejive: This is a paid service but can be worth it when you want a powerful tool to assist you as you work on the go. Through it, you can integrate several chat and VoIP accounts. When you've got a lot to deal with while on the move, get this app.

Remember that when go to the trouble to set this up on your phone or tablet, make sure you are on a VoIP network that works as hard as you do.

Ensure that your VoIP works 99% of the time by getting a VoIP monitoring account at VoIP Spear, the no-hassle provider of reliable 24/7/365 VoIP testing services.

How to Fix Common VoIP Problems

When you rely on your VoIP for business communications, it is important to be able to fix certain issues internally first, before calling for support. Reliance on tech support for some VoIP issues that you can handle yourself can make you lose hours, if not days.

Here's a quick guide to help you.

Echo. Echo is an easy-to-fix VoIP problem when you know what causes the echo that you're dealing with. It could be any of these three: acoustic, electromagnetic disruption and equipment.

If it's an acoustic problem, you would just need to reduce the volume of your speakers or earpiece. You can tell that it's an acoustic echo simply by covering the mouthpiece. If it reduces the echo, then you've found your problem.

Electromagnetic disruption, on the other hand, is caused by equipment that's too near to your phone. To see if this is the cause of your VoIP echo, try to move your phone away. Did the echo disappear? If so, to solve your problem, you just need to move your phone away from typical sources of interference, such as your computer and router.

If all else fails, there is likely a problem with your equipment. You can check by switching phones. If there's no echo when you use a different phone, then you should just replace the one you're currently using.

Bandwidth. Bandwidth is somehow a general problem in VoIP. Insufficient bandwidth can cause a number of problems – we will mention some of these later.

A way to diagnose bandwidth problems is to check out your setup. Do you experience call problems when you are running other programs that eat a lot of bandwidth, such as gaming? Are there other computers connected to your network when you experience problems?

The first thing to do is to turn off and disconnect everything else. You are testing for bandwidth problems here so you need to isolate the issue. Disconnect all connecting computers. Close all other applications that use up bandwidth. Does this make your calls sound better?

If so, then, the problem really does have something to do with your bandwidth. You can implement a stopgap solution at the start. Here, you need to configure your router's QoS so that you prioritize voice and video applications. Voice apps, of course, pertain to programs that you use for VoIP. Video, on the other, is for when you use video conferencing. This may be optional if you don't really use that feature.

Eventually, especially if you use VoIP for business, you will need to upgrade your bandwidth allotment or dedicate a separate network service for your VoIP. It is problematic to have to contend with bandwidth issues. As a technology, VoIP will really eat up bandwidth. You have to be prepared for this from the get-go.

Choppy Voice. Choppy voice is one of the bandwidth issues that we mentioned earlier. You need to deal with this similarly as the above mentioned. If reconfiguring the QoS does not work, then you will need to check with your network administrator. There might be incompatibilities in how you're set up.

Jitter and Jitter Buffer. Jitter and jitter buffer are VoIP staples. Regardless of the quality of your network and VoIP service provider, jitter and jitter buffer will always be a factor in how your VoIP works.

Jitter is the different pacing of how packets arrive to the receiver. This is a natural occurrence. To make up for it and ensure that conversations can be understood, the jitter buffer gets to work. The buffer holds the voice packets before releasing them at a controlled pace. This is where problems might occur.

It could be that your jitter buffer is configured incorrectly. This will cause poor call quality and packet loss. If your buffer is too small, there's not enough to retain packets up until they can be released at an even pace. So, packets may be dropped. If it is too big, packet delivery may be delayed.

You can address these problems by configuring your dynamic jitter buffer. There is a static jitter buffer built into your router – you cannot change this. But you can configure the dynamic one via the software control panel. Ideally, the buffer depth should be at 30 to 50 milliseconds.

Monitor Your VoIP. If there's one major takeaway here, it's that you need to monitor your VoIP 24/7. For businesses that rely on VoIP communications, this is an imperative. Services of companies, like VoIP Spear, will test your VoIP quality round-the-clock. This means that you are on top of issues right away. You can do something about it, or you can decide to forward the matter to tech support.

How To Optimize VoIP for Your Business

There was a time when managers and administrators doubted the relevance of VoIP technology when it came to forging ahead with their business. It was relatively fresh back then; not a lot of people were aware of or had experienced its benefits.

Now, there's a huge shift. There is no longer any doubt that VoIP is good for business.

But, there is work to be done. You need to know how to leverage VoIP technology so you can make the most of it.

Spend Less on Telecommunications and Use Your Funds Elsewhere

VoIP calls cost drastically less than traditional telephony. You can expect to increase savings through cut phone bills, on top of other things that you can do to keep telecommunications expenditures low.

For instance, you can use softphones at the start. You can also retain the use of your old analog phones and just buy ATAs (analog telephone adapters) for them. This allows you to allot funds to more crucial projects, such as those in marketing, which is especially important for startups.

Another savings avenue through VoIP is mobile communications. Through VoIP apps, you can take your office extension everywhere. Talk is practically free as long as there's wi-fi.

VoIP lets you reapportion your budget to consider priorities and crucial business undertakings. Through this technology, you can infuse money where necessary and still have an optimally functioning communications system working for you.

Your Office Extension, Anywhere

With VoIP, you can take your office extension anywhere. Your office goes with you to where you need to be. This keeps you accessible to partners, clients and prospective customers. You are on call, wherever you are. You are on top of your business' day-to-day.

VoIP comes with features like “Find Me Anywhere,” the usual call forwarding and the like. These give you accessibility when you need it. For your partners and clients, it gives them the assurance that you will always be available to them.

Leverage VoIP Features

VoIP also comes with other features that you can use to give your business a boost.

Videoconferencing can be a great tool to establish connections across satellite offices and branches, as well as with partners and clients. It adds a level of trustworthiness to your business relationship.

Likewise, information is streamlined, and readily available across your business' different venues. This gives you many opportunities to make your processes and workflow more efficient and updated.

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To ensure that your VoIP service really does work 24/7 for your business, it should also be monitored 24/7. Through VoIP Spear, you can implement the best monitoring service for your communications systems. Your system is tested persistently, and you receive alerts when its performance falls below par. You can address issues right away, before it affects your bottom line.

Call Quality Monitoring: How To Address VoIP Call Issues

Whether you're new to VoIP or have been using it since Skype became so popular, call quality monitoring should be your top priority. You should know how to do it, and you should know how to address the issues that you find.

Knowing all about call quality monitoring and what it entails ensures that you enjoy the best of VoIP. VoIP is supposed to be the better alternative these days, when it comes to cost, features and quality. But like all technology, there are kinks that need to be ironed out along the way. VoIP is dependent on your internet connection and the amount of traffic your network has. Your equipment -- and your network and service provider's equipment, of course -- also affect how much you get out of it.

The first step here is to get set up with VoIP Spear. With VoIP Spear, you monitor your digital phone's endpoint 24/7/365 for key parameters that determine good VoIP quality of service. Single endpoint monitoring is free, with limited reporting extras. The paid packages are affordable for what you'd get.

VoIP Spear is your best option when it comes to call quality monitoring. Other comparable VoIP monitoring services will have you buying expensive equipment that you'd need to hire an engineer for. These options are really not practical when all you want is to get performance profiles of your VoIP service at a regular basis.

Now, have you set up an account? Did you plug in your endpoints? That's all you need to do. You are now ready for call quality monitoring.

When you login, you will have access to online reports. If you have a paid account, you can be alerted when your VoIP service performs below your set thresholds. The reports are for the primary measures of VoIP quality: MOS, latency, jitter and packet loss. Your reports will show scores of 1 to 5, with 5 as the highest.

Of course, a low score, especially at consistent intervals daily, is something that you'd need to address.

One of the VoIP problems that you can try to address from your end is latency. Latency pertains to delays in the transport of data/voice packets. This can be caused by a variety of reasons. Or, the cause can be on the side of your network or VoIP service providers -- which you can't do anything about except contact for tech support or change service providers. But, if the problem is at your end, there are basic troubleshooting that you can implement. (Btw, latency problems may also be causing packet delays and jitter. So it really does help to do these basic troubleshooting tips first.)

1. Check your cables: Sometimes, VoIP call quality problems are just caused by less than perfect cables. These may be cut or too old. A visual inspection can pinpoint cable problems. To fix this, just buy compatible cables, ideally from a tech store.

2. Turn off other applications that use heavy bandwidth: Delays in your VoIP can be caused by applications "fighting" to use your limited bandwidth allotment. When it is important to have VoIP available -- say, for your home use -- try shutting down other apps that eat up bandwidth, such as networked gaming programs. If you are experiencing VoIP delays because of inadequate bandwidth and you're at the office, it's time to upgrade your network and VoIP service; or assign a separate network for your VoIP. It is important to get consistently available good call quality for business VoIP.

3. Configure your QoS: All modern routers provide access to the system's QoS (Quality of Service). Here, you can update your router's settings to give priority to voice applications. While you do this, make sure to deprioritize gaming appls and other bandwidth eaters.

Note that this is only a call quality "patch." Your system is most likely inadequate to support voice calls and you will need to upgrade an equipment or two.

VoIP Call Quality Issues

When you transition to VoIP, be prepared to deal with typical service problems. These are natural conditions. Normally, you shouldn't experience any service disruption or distortions even when you have these. However, if you are with a so-so network or VoIP service provider, you will feel the effects of VoIP call quality issues.

• Know about problems before they affect your day-to-day operations
• Stay on top of how your VoIP service performs
• Enjoy the full benefits of VoIP

Typical VoIP call quality issues should not affect your VoIP performance. For instance, latency, which is the delay transport of data/voice packets, is normal. Even traditional telecommunications experience latency. But if it goes beyond 150ms one way, you will definitely experience voice quality distortions.

For certain circumstances, you can address VoIP call quality issues yourself. Here are some tips:

Slow connection: This is one of the worst things to have when you want to use VoIP. Digital communications rely on your network connections. Fast connections mean that you can have unhindered conversations. When you suffer from slow connections, the best thing to do is upgrade your service. This means either getting a better service project with the same or a different service provider.

Bad equipment: It could be that you experience VoIP call quality issues and the problem is on your end. You may have the wrong router for prioritizing VoIP calls. Or, you may have outdated equipment that result in voice quality distortion. The best solution here is to upgrade to a better router wherein you'd be able to configure the QoS. With the router's QoS, you can prioritize VoIP. This lessens the bandwidth allotment for other applications, particularly the bandwidth-heavy applications ones, like gaming applications.

Delays: All forms of telecommunications experience delays or latency. The crucial issue is the length of delay. There's tolerable delay and there's delay that ruins your overall user experience. With VoIP, the two-way delay should only add up to 250ms. A rate above means that there is disruption every so often. The delays may even be causing dropped packets and gaps in the conversation.

There are several ways of dealing with delays, depending on the cause of delays. If the cause is on your end – your equipment may be out of date or defective, or your network and VoIP connections may be bad – these are situations for which you can implement fixes.

Cut wires and incorrectly setup equipment can be fixed by changing cable wires, or upgrading to a newer model.

Sometimes, too, a simple way of fixing delays is to set yourself up closer to your router. Connecting via wi-fi will cause delays and if its too much, all you need to do is go closer.

A surefire way of correcting delays caused by your system is by prioritizing voice packets. You do this by configuring your QoS. Most modern routers now come with QoS access where you can set how much priority is given to different applications. To prioritize VoIP, you just have to prioritize voice applications while reducing priority of bandwidth heavy applications, such as gaming applications.

To stay on top of how your VoIP performs, set up an account with VoIP Spear, a VoIP monitoring service that offers free trial accounts and personal, residential and business options.

VoIP Quality Test: Latency

Let's talk about the different VoIP quality parameters that a typical VoIP quality test system monitors. In knowing more information about these parameters, you may be able to address VoIP performance issues better before turning over troubleshooting to your service provider.

• Know more about your VoIP quality test system
• Address immediate VoIP performance problems yourself
• Have in-depth knowledge about VoIP

One of the most important VoIP quality test parameters is latency. Latency pertains to the delays in the transport of data/ voice packets. These delays may occur in all the components of VoIP communication, from each party of the conversation and throughout the network where packets travel through. This means that delays may be rooted in packetization, propagation and jitter butter. In a way, how your entire VoIP system performs affects how much delays you experience.

Understand however that delays are normal. Packets travel from your phone system through your network and its servers and other hardware, before reaching your intended recipient. When your recipient says something back, packets need to travel back through the same route. So naturally, there will be some delays.

This is true even for traditional telephony – so naturally, you have it too in digital telecommunications.

The crucial aspect of latency is when it adds up to too much, such that you already experience degraded VoIP user experience. The maximum one-way latency is only 150ms. Even then, reduced VoIP quality is already noticeable at this rate.

When you experience service degradation or disruption, it pays to know what's going on. This is where your VoIP monitoring service comes in. The reliability and consistency of your VoIP testing becomes important because it is through consistent testing that you get an idea of your VoIP performance profile. You will know problem areas (the parameters of VoIP quality, such as latency, jitter and packet loss), how much and at which period within a typical day.

If your VoIP performance profile shows issues with latency, there are steps you can take on your end before relying on your VoIP network service provider for solutions.

For the reliable VoIP monitoring service, check out VoIP Spear.

VoIP Quality of Service Test: What and How

One of the first things that you need to do for yourself or your business after switching to VoIP is to set up a consistent and continuous VoIP quality of service test, or a VoIP monitoring system that runs 24/7/365. This is the guarantee that your VoIP service delivers the good and reliable service it's supposed to. Otherwise, switching to VoIP is a moot move. If you can't get consistent service, you risk lost opportunities and connections.

What a VoIP Quality of Service Test Monitors

Regular VoIP quality of service test, through VoIP monitoring, involves mapping the performance of key VoIP quality indicators: MOS (Mean Opinion Score), Latency and Packet Loss.

Mean Opinion Score has its roots in traditional telephony, wherein testers scored voice quality while listening for impairment in a quiet room. In VoIP, the scoring system is more objective, wherein service impairment is assessed according to network performance.

Latency pertains to delays in the transport of data/ voice packets, which can originate from the sender, recipient or network. Latency can be rooted to packetization, jitter buffer or propagation. Whatever the cause, high latency rates affect your VoIP quality.

Packet loss pertains to dropped data packets that are usually caused by network congestion and faulty equipment. Even a small fraction of packet loss is unacceptable in business VoIP.

So how do you test for VoIP quality of service? Get the services of a reliable VoIP monitoring company, such as VoIP Spear.

How: Your VoIP Monitoring Options

There are different kinds of VoIP monitoring services to consider.

For big businesses with wide operations and big pockets, Appneta provides a good option. Its PathView network and server monitoring offers monitoring beyond what's required in VoIP monitoring because it also monitors applications. This is really more for the big boys with heavy monitoring needs. Plus, you need big pockets for this too. A device costs $5,000 each and you need one per server that you want to monitor.

Another option is the low-zero cost monitoring systems that you use whenever you want to test your VoIP network. An example here is Visualware's MySpeed testing service, which tests your VoIP only when you want it to.

While this is comparatively very cheap, it is also useless. Remember that in true VoIP testing, you need to test 24/7/365. This gives you a true profile of your VoIP quality. One-time testing only shows you your VoIP network performance  that one second when you sent test packets. It doesn't show you how your system performs 99.99% of the time -- when your clients and partners might actually be trying to get in touch with you.

The better option, especially for small- and medium-sized business, is VoIP Spear's no-installation 24/7/265 global VoIP monitoring service. VoIP Spear tests your VoIP endpoints from our strategically-located servers worldwide. The system tests your MOS, and other VoIP quality performance parameters, such as jitter, latency and packet loss.

One of the best things here is that you don't need an extra hand to manage and assess your VoIP testing results. Once you sign up, you can access your account, and configure your control panel. It's only a matter of plugging in your VoIP endpoints and selecting your testing server. Reports are easy to understand. And there's an online guide to help you out, just in case. 

Sign up now: http://www.voipspear.com/signup 

VoIP Spear Adds New Monitoring Servers

It's good to know that the VoIP Spear team has expanded its network of testing servers. We are already relying on their VoIP monitoring service. The addition of servers means that test results become more accurate, especially when it comes to endpoints outside North America. With new testing server locations in North America, Europe, Asia and South America, users can now select where monitoring tests originate.

North America: New York, Chicago, San Francisco, Miami
Europe: London, Paris, Frankfurt, Amsterdam, Moscow, Milan, Madrid
Asia: Hong Kong, Japan (Tokyo), Singapore, India (Chennai)
South America: Chile (Vina del Mar), Panama (Panama City)

VoIP Spear's lead development team took 6 months to perfect this truly global VoIP monitoring service. Users have free reign on which servers test their endpoints. They can set it up when they set up or edit endpoint (bottom of the page). We're happy with how things turned out. We've updated some of our endpoints. The rest are in the USA so they're good, as is.

We are looking forward to more from VoIP Spear. Even without these new servers, we were already quite happy with their service. I suppose we should be ecstatic now lol! But seriously, VoIP Spear is providing us VoIP service providers with a great, reliable and hassle-free service. I really appreciate that the team continues to work toward improvement and expansion. http://voipspear.com/signup

Securing Your VoIP Service

One of the least talked about topics when it comes to VoIP is VoIP security. Popular concerns have been performance and cost, and for the right reasons. However, you shouldn’t forget VoIP security. The simple fact that data/ voice travels through networks as a data packet means that at certain points of voice conversations, calls become vulnerable to attacks. Attacks could range from eavesdropping to the potentially more costly call fraud and phishing.

The cost of letting your VoIP service be vulnerable to attacks can add up, and not just monetarily. You may lose time and opportunities just trying to recover from an attack,

VoIP Security: An Investment in Savings

When you want uninterrupted optimal VoIP performance – and this is immensely important for businesses that have switched to VoIP – you need to invest in measures that secure your service and ensure consistent good quality connections.

To do this, you need to sign up with a good VoIP service from the get go. The protocols used to transport your voice and multimedia calls are important in securing your VoIP conversations. Basic services offer to the use of session initiation protocol (SIP) and real-time transport protocol (RTP). These two protocols are innately vulnerable. Data and multimedia packets may be captured just by using a basic protocol analyzer.

The better VoIP service uses Transport Layer Security (TLS) for SIP calls and secure real-time transport protocol (SRTP) for multimedia calls. So, it is important to check with your service provider first to ensure that you are getting this.

Another security measure to look for is the use of IP-VPN networks. If your service provider uses this, it means that VoIP traffic is separated from normal net traffic. This segregation keeps VoIP calls safe from cyber attacks.

When you’ve secured your VoIP, ensure that its performance is consistent and efficient. Set up an account with a VoIP monitoring service like VoIP Spear. This layer of safeguard guarantees that your security measures are not for nothing and that you really do enjoy the best of VoIP.