Friday, January 24, 2014

VoIP Spear Adds New Monitoring Servers

It's good to know that the VoIP Spear team has expanded its network of testing servers. We are already relying on their VoIP monitoring service. The addition of servers means that test results become more accurate, especially when it comes to endpoints outside North America. With new testing server locations in North America, Europe, Asia and South America, users can now select where monitoring tests originate.

North America: New York, Chicago, San Francisco, Miami
Europe: London, Paris, Frankfurt, Amsterdam, Moscow, Milan, Madrid
Asia: Hong Kong, Japan (Tokyo), Singapore, India (Chennai)
South America: Chile (Vina del Mar), Panama (Panama City)

VoIP Spear's lead development team took 6 months to perfect this truly global VoIP monitoring service. Users have free reign on which servers test their endpoints. They can set it up when they set up or edit endpoint (bottom of the page). We're happy with how things turned out. We've updated some of our endpoints. The rest are in the USA so they're good, as is.

We are looking forward to more from VoIP Spear. Even without these new servers, we were already quite happy with their service. I suppose we should be ecstatic now lol! But seriously, VoIP Spear is providing us VoIP service providers with a great, reliable and hassle-free service. I really appreciate that the team continues to work toward improvement and expansion.

Sunday, January 19, 2014

Securing Your VoIP Service

One of the least talked about topics when it comes to VoIP is VoIP security. Popular concerns have been performance and cost, and for the right reasons. However, you shouldn’t forget VoIP security. The simple fact that data/ voice travels through networks as a data packet means that at certain points of voice conversations, calls become vulnerable to attacks. Attacks could range from eavesdropping to the potentially more costly call fraud and phishing.

The cost of letting your VoIP service be vulnerable to attacks can add up, and not just monetarily. You may lose time and opportunities just trying to recover from an attack,

VoIP Security: An Investment in Savings
When you want uninterrupted optimal VoIP performance – and this is immensely important for businesses that have switched to VoIP – you need to invest in measures that secure your service and ensure consistent good quality connections.

To do this, you need to sign up with a good VoIP service from the get go. The protocols used to transport your voice and multimedia calls are important in securing your VoIP conversations. Basic services offer to the use of session initiation protocol (SIP) and real-time transport protocol (RTP). These two protocols are innately vulnerable. Data and multimedia packets may be captured just by using a basic protocol analyzer.

The better VoIP service uses Transport Layer Security (TLS) for SIP calls and secure real-time transport protocol (SRTP) for multimedia calls. So, it is important to check with your service provider first to ensure that you are getting this.

Another security measure to look for is the use of IP-VPN networks. If your service provider uses this, it means that VoIP traffic is separated from normal net traffic. This segregation keeps VoIP calls safe from cyber attacks.

When you’ve secured your VoIP, ensure that its performance is consistent and efficient. Set up an account with a VoIP monitoring service like VoIP Spear. This layer of safeguard guarantees that your security measures are not for nothing and that you really do enjoy the best of VoIP.