Let's talk about the different VoIP quality parameters that a typical VoIP quality test system monitors. In knowing more information about these parameters, you may be able to address VoIP performance issues better before turning over troubleshooting to your service provider.
- Know more about your VoIP quality test system
- Address immediate VoIP performance problems yourself
- Have in-depth knowledge about VoIP
One of the most important VoIP quality test parameters is latency. Latency pertains to the delays in the transport of data/ voice packets. These delays may occur in all the components of VoIP communication, from each party of the conversation and throughout the network where packets travel through. This means that delays may be rooted in packetization, propagation and jitter butter. In a way, how your entire VoIP system performs affects how much delays you experience.
Understand however that delays are normal. Packets travel from your phone system through your network and its servers and other hardware, before reaching your intended recipient. When your recipient says something back, packets need to travel back through the same route. So naturally, there will be some delays.
This is true even for traditional telephony – so naturally, you have it too in digital telecommunications.
The crucial aspect of latency is when it adds up to too much, such that you already experience degraded VoIP user experience. The maximum one-way latency is only 150ms. Even then, reduced VoIP quality is already noticeable at this rate.
When you experience service degradation or disruption, it pays to know what's going on. This is where your VoIP monitoring service comes in. The reliability and consistency of your VoIP testing becomes important because it is through consistent testing that you get an idea of your VoIP performance profile. You will know problem areas (the parameters of VoIP quality, such as latency, jitter and packet loss), how much and at which period within a typical day.
If your VoIP performance profile shows issues with latency, there are steps you can take on your end before relying on your VoIP network service provider for solutions.
For the reliable VoIP monitoring service, check out VoIP Spear.